Visiting Hours

Visiting Hours at Metropolis Health Clinics | Fapeza

Years spent on working with patients made us witness the effectiveness of the presence of a loved one. At times, a few words or a nice hand-hold can be as important to a patients soul as any drug. We have also learned that it is quite important to take a break to rest as well and this is why we created visiting hours to provide both the company that patients need and also the silence that they seek.

Each room at Metropolis Health Clinics | Fapeza has visiting policies that slightly differ, but they are generalistic in their approach and consistency. This will guarantee that all the patients get the appropriate combination of care and privacy when they stay.

General Visiting Hours

Morning: 10:00 AM – 12:00 PM
Evening: 5:00 PM – 8:00 PM

These hours apply to Standard Rooms, Semi-Private Rooms and Private Rooms.

For Semi-Private Rooms, we recommend limiting visitors to one per patient at a time to respect the privacy of the other occupant.
In Private Rooms, two visitors at a time are welcome and immediate family members may request extended visiting time if needed.

Deluxe Suite Visiting Hours

Patients in Deluxe Suites often stay for longer recovery periods and have more space for visitors.

Visiting Hours: 9:00 AM – 9:00 PM (flexible within reason).
Up to three visitors at a time are allowed.
Overnight stays for one family member can be arranged with prior approval — this is especially helpful for long-term care or post-surgery recovery.

ICU & HDU Visiting

For patients in more critical care areas such as the ICU or High Dependency Unit (HDU), we maintain stricter visiting hours to prioritize medical attention and infection control:

ICU Visits: 12:30 PM – 1:00 PM & 6:30 PM – 7:00 PM
One visitor at a time, no exceptions unless approved by the attending physician.
Visitors must wear protective gear if required.

Visitor Guidelines for All Rooms

Always sanitize your hands before entering and after leaving the patient’s room.
Please avoid visiting if you have a cough, cold, fever or any flu-like symptoms.
Keep conversations calm and voices low.
Do not bring outside food unless cleared by the patient’s doctor.
Photography is only allowed with patient consent and within privacy guidelines.

Special Arrangements

Life doesn’t always fit neatly into visiting schedules — we understand. Whether it’s a family member traveling from abroad, an elderly parent who needs extra help or an emotional situation where more time is needed, our ward in-charge can make exceptions.