FAQs

Frequently Asked Questions

We understand that choosing the right healthcare provider involves many considerations and questions. At Metropolis Health Clinics | Fapeza, we believe in transparency and want to ensure you have all the information needed to make informed decisions about your healthcare.

Our patients frequently ask about our services, procedures, costs and policies. We’ve compiled the most common questions and provided detailed answers to help you understand what to expect when you choose Metropolis Health for your medical care. Whether you’re a first-time visitor or a returning patient, these answers should address your primary concerns about our facilities medical staff, and patient care approach.

If you don’t find the answer to your specific question here, our patient services team is available to provide additional information. You can reach us at Info@fapezaclinic.com during business hours and we’re always happy to clarify any aspect of our services or help you navigate your healthcare options.

What are the operating hours of Metropolis Health Clinics?

Our hospital facility provides 24/7 emergency services. For urgent medical situations outside regular clinic hours, our emergency department remains fully operational around the clock.

Do you accept walk-in patients or is an appointment required?

We welcome both scheduled appointments and walk-in patients. However, we strongly recommend booking appointments to minimize wait times, which typically range from under 15 minutes to 30 minutes for scheduled visits. Emergency cases are always prioritized regardless of appointment status.

How can I book an appointment with a specialist?

You can book appointments through multiple channels: call our main number at 0336 3876522, use our online booking system, or visit our facility in person. Many of our specialists also offer video consultations, which can be scheduled through the same process.

Do you accept insurance and what payment options are available?

We accept most major insurance plans and provide assistance with insurance claim processing. Payment options include cash, credit/debit cards, and flexible payment plans for qualifying patients. Our financial counselors can discuss payment arrangements and help determine insurance coverage before treatment.

Are there any additional charges for diagnostic tests?

Diagnostic services including laboratory tests, X-rays and ultrasound are charged separately from consultation fees. We provide transparent pricing with no hidden costs and our staff will inform you of all charges before performing any tests. Many insurance plans cover diagnostic services performed at our facility.

Are all doctors at Metropolis Health properly certified?

Yes, all our physicians are PMDC (Pakistan Medical Commission) verified and board-certified in their respective specialties. Our doctors undergo continuous training and maintain current certifications. You can verify any doctor's credentials through our website or by requesting information at our front desk.

What safety measures do you have in place for patient care?

We maintain strict infection control protocols, use hospital-grade equipment sterilization and follow international safety standards. Our facility features 24/7 security, emergency response systems in all patient areas and regular safety training for all staff members. We exceed national benchmarks for patient safety metrics.

How do you ensure patient privacy and confidentiality?

We strictly adhere to medical privacy regulations and maintain secure electronic health records with restricted access. All staff members receive confidentiality training, and we have established protocols to protect patient information. Private consultation rooms and secure communication systems ensure your medical information remains confidential.

Do you provide inpatient services and what amenities are included?

Yes, we offer both private and semi-private inpatient rooms with modern amenities including individual climate control, private bathrooms, WiFi, television, and 24-hour room service. Our nursing staff provides round-the-clock care and family members can stay overnight in private rooms when needed.

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